Frequently Asked Questions
Everything you need to know about our premium packaging solutions.
What is the minimum order quantity for custom branded packaging?
Minimum order quantities vary by product type. Generally, custom mailer boxes start at 50 units, while printed poly mailers require a minimum of 500 units to ensure cost-effective production.
How long does shipping take for standard orders?
Standard, non-customized packaging orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location within the continental United States.
Can I request a sample before placing a bulk order?
Yes, we offer sample kits that include various sizes and materials. For custom designs, we can provide a physical pre-production sample for a nominal fee to ensure the dimensions and print quality meet your specifications.
Are your packaging materials eco-friendly and recyclable?
Sustainability is a core value at Rainbow Packaging. Most of our cardboard products are made from 100% recycled content, and our poly mailers are available in fully compostable or 100% recyclable options.
What is your return policy for damaged items?
If your order arrives damaged or defective, please contact our support team within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.
Do you offer volume discounts for large enterprises?
Absolutely. We provide tiered pricing for high-volume orders. If you are looking to order in pallet quantities or require a recurring supply contract, please contact our sales department for a custom quote.